About the Company 

Our client is an Am Law 50 firm with offices across the United States. Technology reliability and end-user support are critical to the firm’s operations, client service, and security standards. 

This role supports attorneys and staff firmwide and plays a key role in ensuring seamless, secure, and high-performing technology across offices. 

The Role 

The Senior IT Analyst is a hands-on, customer-facing role responsible for delivering high- level technical support across software, hardware, and networking environments. You will act as a trusted IT partner to attorneys and staff, ensuring issues are resolved quickly, securely, and professionally. 

This role is ideal for a proactive IT professional who thrives in fast-paced professional services environments. 

What You’ll Be Responsible For 

Technical Support & End-User Experience 

• Serve as a primary point of contact for IT support requests 
• Troubleshoot and resolve software, hardware, and networking issues 
• Deliver timely, high-quality support with a strong customer service mindset 

Meeting & Collaboration Technology 

• Support video conferences, client meetings, and presentations 
• Ensure flawless setup and execution across platforms and offices 
• Partner with teams on meeting logistics and event technology 

Systems, Devices & Asset Management 

• Install, configure, and maintain firm-standard software and hardware 
• Ensure all desktops, laptops, printers, and peripherals are operational 
• Maintain accurate asset tracking and inventory records 

Ticketing, Security & Compliance 

• Use ServiceNow to log, track, escalate, and resolve IT service requests 
• Enforce firm data security standards and IT policies
• Support VPN, Citrix, mobile device access, and remote connectivity tools 

Network & Infrastructure Support 

• Assist with LAN and WAN system support and maintenance 
• Support document management and collaboration platforms 
• Participate in upgrades, rollouts, and system improvements 

Projects & Continuous Improvement 

• Support IT initiatives, upgrades, and training efforts 
• Drive technology adoption and continuous improvement across the firm 

What We’re Looking For 

Required Experience 

• 6+ years providing direct IT support across software, hardware, and networking 
• 6+ years supporting LAN, WAN, and network systems 
• 6+ years installing, configuring, and maintaining client PC operating systems and devices 
• Experience supporting customers in a professional services environment REQUIRED 

Technical Skills

• Advanced proficiency with Windows, Microsoft Office, and Teams 
• Strong experience with ServiceNow, Citrix, and VPN tools 
• Working knowledge of LAN/WAN systems, iManage, and document management systems
• Experience supporting mobile technologies including iOS and iPadOS 

Qualifications 

• Associate’s or Bachelor’s degree preferred, or equivalent experience 
• Strong troubleshooting, communication, and customer service skills 
• Proven ability to manage multiple issues in a fast-paced environment 

Compensation & Benefits 

• Base salary: $90,000–$115,000 USD 
• Full benefits package 
• Bonus eligibility 

Additional Details 

• Fully onsite role in New York, NY 
• No visa sponsorship available